Frequently Asked Questions

We do our best in offering ompetitive prices to all individuals that serve U.S. communities and our country as Law Enforcement Officers, Military, Fire Fighters, First Responders, and other Government or Volunteer roles. We are always exploring additional procurement solutions to help decrease prices and offer the highest quality products to all branches of the U.S. Government at the most cost-effective method possible. Please Contact Us and our Customer Advantage Experts will assist you in processing your order with the additional discounts in place.

 Unfortunately, there are a great deal of forces of nature that can cause an order to be delayed. Such examples may be poor weather between our facility and the shipping address, holidays, items / products being out-of-stock, items / products being on back-order from a manufacturer, as well as many other possibilities. We sincerely apologize in advance for any heartaches, inconveniences or dilemmas this may cause.

We understand and are grateful that you chose to purchase your product from DNA Tactical with the understanding that the item would arrive quickly, efficiently and undamaged. We take pride in our Customer Advantage Experts as well as our Shipping & Delivery Terms and Free Value Shipping Offer in order to ensure the very best and highest quality shopping experience online. DNA Tactical believes that scrupulous attention to detail and taking extra care throughout our entire process of filling an order is the first measure of ensuring our customers receive the best possible shopping experience on the net.

If you are an Industry Affiliate seeking to open an account with DNA Tactical, please Contact Us and ask to speak with a Dealer Program Representative. Additional proof of affiliation may be required.

You can either create an account using our login section where you will be promoted to creating a new user account, or for additional conveniences, you can also create an account after you've selected your order during the checkout process.

Please visit DNA Tactical's home page (www.dnatactical.com) and simply click on the "Login" button; proceed by entering your username and password. Please feel free to Contact Us with any additional questions and our Customer Advantage Experts will further assist you to login onto your account.

When you're logged onto your account, go to the profile settings page and click on the change password option. Select change my password, where you will be instructed in changing your password accordingly.

In your profile settings, simply ensure that the option to receive our newsletters or eFlyer is not selected. You can also simply address the newsletters and emails being sent and select "Unsubscribe from Mailing List"; we will update our systems accordingly. If you continue receiving emails after you unsubscribe, please Contact Us and our Customer Advantage Experts will further assist ensuring your name and email address are removed.

DNA Tactical takes pride in safeguarding your personal information. Our tech-team uses Secure Sockets Layer (SSL) technology, the most up-to-date and secure firewalls in the industry as well as other data encryption technology to ensure your private information is absolutely secure. All ecommerce data and information is secured under pristine measures using the most advanced and updated security programs and services to ensure that all your private information is safeguarded and can't be accessed by anyone unauthorized. For additional information, please refer to our Privacy Policy.

Information gathered is shared only with those organizations that are required to process orders or as required by law. For additional information, please take a moment and refer to our Privacy Policy as well as our Terms of Use sections.

DNA Tactical's Team apologizes to you in advance for not being able to complete your order efficiently. All products and quantities listed on dnatactical.com are live and with the current market and environment causing stronger than usual demands for products, they tend to sell out quickly. Placing an item in your shopping-cart doesn't ensure or guarantee the purchase. While shopping or browsing, another customer may add the product and its remaining quantity and check-out. If this occurs, you will need to remove the item from your shopping-cart as the system will prevent you from checking-out.

Please address our Privacy Policy for additional details on "Cookies" and how DNA Tactical utilizes them and other web-tracking technology.

Once ready to process your order and checkout, you will have the option to choose various shipping methods that will ensure expedited delivery based on your requirements. DNA Tactical ONLY works with trusted 3rd Party Shipping Carriers, please take a moment to review our Shipping & Delivery Terms for additional shipping information.

When processing your order, checking-out and selecting the best shipping methods, please take a moment to complete any special shipping instructions such as "Signing for a Package", Commercial Delivery, special times, etc., before submitting your order. Please note that due to the high-risk of some products and orders, we may require a personal signature to officially delivery the order regardless of any special instructions ‑ NO EXCEPTIONS.

For a full description of our warranty procedures, please take a moment and review our Limited Warranty Policy.

Please note our standard return policy does not apply to some items including but not limited to: ammunition, firearms, ballistic gear, gun powder, primers, batteries, food items including Meals Ready-to-Eat (i.e. MRE's), water, suppressors, Class III Items, optics, and night vision goggles. Please take a moment and refer to our Return & Exchange Policy for additional information. Please feel free to Contact Us if you have any additional questions or concerns regarding products that may not be returnable.

For a full description of how to return or exchange a gift, our return procedures, regulations, and instructions, please take a moment and review our Return & Exchange Policy.

The process of reviewing returns traditionally takes approximately 10 ‑ 14 business days. After the received goods are inspected and approved, you will be contacted and at your option, we will issue you a refund. If a credit card refund was issues, please allow up to two (2) billing cycles for the credit to appear on your statement. Please take a moment and review our Return & Exchange Policy for additional information.

Unfortunately, No. DNA Tactical does not at this time accept any personal checks, cashier's check or money orders.

Please take a moment and login onto your account on DNA Tactical's website (www.dnatactical.com). You can look up the status of any order previous placed in your order history under your profile settings.

Please Contact Us immediately and alert our Customer Advantage Experts. If the order has yet to ship (if you haven't received a confirming email with a tracking number), you should connect with our Customer Advantage Experts as soon as possible so the order can be adjusted before it departs from DNA Tactical's warehouse. Once the package departs our facility, we can't guarantee altering its destination; all subject to the 3rd party shipping carrier.

Unfortunately, not at this time. Please stand-by as DNA Tactical's team are working diligently in offering additional benefits and services such as gift cards and gift certificates to enhance your online shopping experience.

If your order has yet to be processed, you can login onto your account and cancel or modify your order accordingly. In order to expedite the change or cancellation of your order, please Contact Us immediately and our Customer Advantage Experts will be more than happy to further assist. Unfortunately, once an order is processed and departs our warehouse, no changes or cancelations are accepted.

Supply & Demand, Lead-Times and manufacturer's order fulfillment fluctuates drastically every year. It's extremely difficult for DNA Tactical's team to predict accurate expectancy of back-ordered items and merchandise. Please take a moment and Contact Us as our Customer Advantage Experts will be more than happy to further discuss back-ordered items as well as answer any additional questions.

Unfortunately, DNA Tactical does not currently ship internationally. Please check in periodically to confirm any policy changes. Please Contact Us if you have any additional questions pertaining to international orders.

We apologize in advance for any inconvenience, but DNA Tactical doesn't accept any Paypal payment options at this time.

Please refer to our Made in the USA policy for additional details and information.

DNA Tactical's Procurement Department diligently tracks new trends and growing demands within the industry and its standards. We strive to ensure that the logistics of products in the highest-demand are always available and do our best to avoid the necessity of placing limits on certain products.

Some product images may contain additional components and parts to help demonstrate how a product can be used or synergize with other products. Please make sure and read each product description carefully to ensure total products contents to avoid any issues or surprises later.

DNA Tactical takes pride in remaining unbiased and completely neutral towards any and all manufacturers. The Product Pros & Cons section breaks-down the advantages and drawbacks of specific products listed to help ensure you know the best way to incorporate a product into any desired activity.

DNA Tactical completely understands that not everyone is privy to insider-industry information, trade-shows, training academy's and manufacturer's facilities. We utilize our Trending Products section to bring you thorough information about new products, cutting-edge technology and trending shifts so you can always be aware of any headway and changes occurring to products as well as the industries objectives.

Not all eyewear offered is ballistic rated in nature. When you are browsing through our eyewear section, be sure to select the "Ballistic" filter to sort out these items specifically.

Certain states like CA, MA, MI, NY, NJ, WA, and WI have stipulations and limitations about owning and purchasing pepper sprays. Regardless of where you live, you should consult with your local city, county, and state laws for additional clarification on specific regulations in your area.