DNA Tactical ("Company") is proud to offer our Free Value Shipping Offer valid on most orders $99 or more. In order to qualify for our free shipping offer, your pre-tax order total (where applicable) must be at least $99. Our Free Value Shipping Offer only applies to the 48 Continental US States including but not limited to, DC and all U.S. Military APO/FPO/DPO addresses. Please note that our shipping offer is not available for orders & deliveries outside the contiguous United States which includes, but not limited to Hawaii, Alaska, Virgin Islands and Puerto Rico, we sincerely apologize for any inconvenience in advance.
DNA Tactical and our team of professionals constantly strive to improve our shipping rates and competitive shipping rates will apply to all orders including deliveries outside the 48 Continental US States as well as all international orders.
Our Free Value Shipping Offer is applicable for standard ground shipping ONLY and any special requirements and instructions, rush orders, overnight shipments and air freight may all be subject to additional charges. Please note that our Free Value Shipping Offer EXCLUDES all freight orders, bulk orders, ammunition orders, heavy, large & oversized orders as well as any orders that contain products deemed hazardous (i.e. Lithium Batteries, ammunition, etc.). Additional Charges for all orders that pertain to this criteria may apply and will be customer's responsibility.
If you are uncertain if you qualify for this offer or have additional questions in reference to shipping, please visit our Frequently Asked Questions.
Our Free Value Shipping Offer is only applicable for orders placed on DNA Tactical's website (https://www.dnatactical.com) or phone orders through our toll free number (1-800-DNA-LV01). Our offer only pertains to standard orders and may not apply for promotions, specials, close-outs and any sweepstakes.
Unfortunately, DNA Tactical does not offer Return and/or Exchange Shipping labels at this time and our Free Value Shipping Offer is NOT valid on any returns, exchanges, custom orders & special products. Please check in periodically as our team is working diligently to improve your shopping experience and enhance our services. For more details pertaining to potential returns & exchanges, please take a moment and visit DNA Tactical's Returns & Exchange Policy.
All applicable shipping rates will be labeled at checkout and the Free Value Shipping Offer will be applied during checkout for all orders that qualify (No Special promo codes will be required). All shipping methods including the Free Value Shipping Offer will accommodate tracking numbers which will be provided via email for your convenience after your order is placed and processed. Please allow for 24-48 hours for placement and processing, your patience and understanding is greatly appreciated.
ATTENTION: For Damaged package(s) or package(s) lost in transit, please contact a DNA Tactical representative immediately through our Toll Free number 1-800-DNA-LV01 to file a claim. It is the customer's responsibility to file a claim within 14 business days after receipt of tracking number(s), no exceptions. If the package(s) is damaged, opened or broken, please contact a representative immediately to file a claim. DNA Tactical only operates through reliable and established service carriers and apologizes in advance for any problems, hassles or delays caused during shipping. It is the customer's responsibility to file a claim to initiate an investigation and we urge our customers not to reject any deliveries as it may delay the investigation process. For those customer's who do not sign or accept the package(s), additional delays may be incurred during the investigation process. Please take a moment and visit DNA Tactical's Returns & Exchange Policy for additional information.
All orders with sensitive, precarious or hazardous items will require a signature upon delivery, whether specified within instructions or not, NO EXCEPTIONS! For more information and specific details in reference to DNA Tactical's shipping procedures, please take a moment and visit our Shipping & Delivery Terms
Our Free Value Shipping Offer is only valid for complete order shipments and will be voided for, if any, backordered items, items not in stock, order break-ups as well as allocated items. Orders that qualify for our Free Value Shipping Offer will ship from DNA's warehouse 24-48 hours after receipt and processing of order if all items are readily available. A DNA Tactical representative will contact you within 24-48 hours if items are not available and provide additional options before processing & shipping your order.
For customers that qualify for the Free Value Shipping offer and due to standard ground shipping, please expect that your order will generally arrive 5-7 business days after warehouse departure. Depending on the nature of materials, availability and depth of order, please anticipate order to take 10-14 business days for arrival after order placement.
WILL CALL INSTRUCTIONS: DNA Tactical and our team of professionals understand that sometimes it may be preferred, easier or simply more practical for our customers to pick-up orders. Therefore, we provide you with the option of scheduling an appointment for "Will-Call" pick-ups through our Las Vegas, NV warehouse. FOR THOSE CUSTOMERS INTERESTED, LOCAL PICK-UPS & ORDERS ARE AVAILABLE BY APPOINTMENTS ONLY". PLEASE CONTACT US VIA EMAIL: SALES@DNATACTICAL.COM OR CALL US TOLL FREE: 1-(800) DNA-LV01. AVAILABLE HOURS ARE MONDAY - FRIDAY: 1PM - 6PM (PST) ONLY.
We are here to help and love hearing from our customers, so if you require any additional details, further clarification or simply have more questions, please feel free to Contact Us.