100% Satisfaction Guarantee

We want you to love your purchase and we stand behind the products we sell.   We are committed to offering you the best customer service.  As part of this effort, we strive to enhance your shopping experience by providing knowledge, education, elaborate catalogue listings, and e-commerce tools that can help you identify which products best suit your needs.

If you're not absolutely satisfied with your purchase, you can return most items for a full exchange, credit, or refund within 30 days of your purchase.  If your item has a manufacturing defect in its materials or workmanship, you can return it at any time.  This guarantee and return policy does not cover ordinary wear and tear or damage caused by improper use or accidents. 

You can return or exchange purchases from DNA Tactical by mail or in-person, regardless of whether you made your purchase online, by phone, or at our store.  You can find our return policy and instructions on how to process your return or exchange here.

Our standard return policy does not apply to some items including, but not limited to: ammunition, firearms, ballistic gear, gun powder, primers, batteries, food items including Meals, Ready-to-Eat (i.e. MREs), water, suppressors, Class III items, optics, and night vision goggles. These items may not be returned. 


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